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<\/span><\/p>\n The <\/span>EC Regulation n. 261\/2004<\/b><\/a> is the regulation that governs all the rules protecting the traveler in the case of<\/span> denied boarding<\/b> on a plane for “overbooking” or overbooking (excess bookings compared to seats available on the plane),<\/span> cancellation<\/b> you hate<\/span> prolonged flight delay<\/b> .<\/span><\/p>\n The Regulation applies to both scheduled and charter flights, alone or included in an “all inclusive” tourist package (those that include accommodation, transport and other tourist services not ancillary to the first two). <\/span><\/p>\n<\/li>\n The Regulation applies only to flights departing from or having as their destination an airport of a Member State subject to the provisions of the Treaty and if the flight is operated by a Community carrier.<\/span><\/p>\n<\/li>\n Passengers who are entitled to protection are those who have a confirmed booking on the flight on which boarding is denied and who have presented themselves for check-in at the time indicated in writing (including electronically) by the air carrier or, in lack of this, at least 45 minutes before the departure time.<\/span><\/p>\n<\/li>\n The regulation does not apply to those traveling for free or at a reduced rate not accessible to the public. However, it applies to passengers on commercial air carrier programs such as the Frequent Flyer program or tour operators.<\/span><\/p>\n<\/li>\n<\/ul>\n DENIED BOARDING \/ OVERBOOKING<\/b><\/p>\n The airline, before denying boarding to the traveler for excess of bookings, is obliged to<\/span> ask passengers to find any volunteers<\/b> willing to abandon the flight in exchange for benefits to be agreed between the passenger concerned and the operating air carrier.<\/span> <\/p>\n If the number of volunteers is not sufficient to allow the remaining passengers holding reservations to board, the operating air carrier may deny boarding to unwilling passengers.<\/span><\/p>\n In this case, the carrier is obliged to immediately pay them compensation and assist them.<\/span><\/p>\n Those who are denied boarding, or volunteers for them, have the right in addition to immediate financial compensation and assistance, reimbursement or restart.<\/b><\/p>\n Financial compensation<\/b><\/p>\n If passengers are offered to reach their final destination by boarding an alternative flight whose arrival time is no more than * the expected arrival time of the flight originally booked, the carrier may reduce the compensation by 50%.<\/span><\/p>\n The compensation is paid in cash by electronic bank transfer, deposits, bank checks or, subject to agreement signed by the passenger, with travel vouchers and \/ or other services.<\/span><\/p>\n Right to assistance<\/b><\/span><\/p>\n The passenger has the right: <\/span><\/p>\n Right to Refund or Restart<\/b><\/span><\/p>\n Those denied boarding, or volunteers for them, is offered choice by the operating air carrier between<\/b>: <\/span><\/p>\n If the operating air carrier offers boarding on a flight to a destination airport other than the one booked but neighboring, the transfer costs from the airport of arrival to the airport for which the reservation was made or to another destination nearby, agreed with the passenger, are the responsibility of the operating air carrier.<\/span><\/p>\n Obligation to inform passengers about their rights<\/b><\/p>\n The operating air carrier ensures that a notice is posted at the check-in counter in a clearly visible and legible way for passengers containing the text: “In case of denied boarding or flight canceled or delayed for at least two hours, contact the check-in desk to obtain the text that enumerates the rights of the passenger, in particular with regard to financial compensation and assistance. “<\/span><\/p>\n If it denies boarding or cancels a flight, the operating air carrier shall provide each passenger involved with a written notice containing the rules on compensation and assistance pursuant to <\/span>EC Regulation n. 261\/2004<\/b><\/a>. A similar notice is presented to passengers whose flight is delayed by at least two hours. Passengers are also provided in writing with the information they need to contact the designated national body (see.<\/span><\/p>\n As regards the blind or partially sighted, the provisions are applied by resorting to suitable alternative means.<\/span><\/p>\n CANCELLATION OF THE FLIGHT<\/b><\/p>\n In the event of flight cancellation, the passengers involved are offered the right to reimbursement or restart by the operating air carrier (see paragraph on <\/span>Right of Refund or Restart<\/b>) the right to assistance (see paragraph <\/span>Right to assistance<\/b>) and the pecuniary compensation is due (see paragraph above <\/span>Financial compensation<\/b>) unless:<\/span><\/p>\n The burden of proof as to whether and when the passenger has been notified of the cancellation of the flight rests with the operating air carrier. <\/span><\/p>\n The operating air carrier must also inform of any possible transport alternatives.<\/span><\/p>\n DELAY<\/b><\/p>\n It is provided<\/span> assistance<\/b> (see paragraph<\/span> Right to assistance<\/b> ) by the operating air carrier if the flight is delayed:<\/span><\/p>\n When the flight is delayed by at least five hours the passenger is entitled <\/span>reimbursement within seven days of the full price of the ticket, at the same price at which it was purchased, for parts of the journey not made or parts of travel already made if the flight in question has become useless compared to the passenger’s initial travel program and, if necessary, a return flight to the initial departure point as soon as possible.<\/span><\/p>\n LOWER CLASS ACCOMMODATION<\/b><\/p>\n If an operating air carrier places a passenger in a lower class than that corresponding to the purchased air ticket, it will refund within seven days <\/span><\/p>\n PEOPLE WITH REDUCED MOBILITY OR WITH SPECIAL NEEDS<\/b><\/p>\n In the event of denied boarding, flight cancellation and delays of any duration, persons with reduced mobility and their accompanying persons as well as unaccompanied children are entitled to receive assistance as soon as possible.<\/span><\/p>\n SUBMISSION OF COMPLAINTS TO THE NATIONAL ENFORCEMENT BODIES AND ADR AND CONSUMER PROTECTION BODIES<\/b> <\/span><\/p>\n In order to ensure that complaint procedures are handled efficiently and to provide air carriers and other potentially affected companies with a secure legal environment, the Commission recommends that passengers be invited to submit complaints to the competent national enforcement body. of the country where the problem occurred, within a reasonable time, if they believe that an air carrier has violated their rights. Passenger complaints submitted to a national enforcement body should only be submitted after a complaint has been made to the air carrier and received an unsatisfactory response or in the absence of any response from the air carrier. The Commission recommends that the air carrier provide a response within two months and that no restrictions are imposed on the use of one of the official EU languages. However, as national enforcement bodies are not required to take coercive measures against air carriers to force them to pay compensation under the regulation, their role is to provide an informed response to complainants, in accordance with the principles of good administration, so that passengers are informed about the possibilities of redress or other actions they can take if they do not agree with the assessment of their case. Passengers have the right to decide whether to be represented by another person or body. In addition to complaints under the Regulation, if the carrier is established in the EU and participates in the ADR scheme, passengers residing in the EU can submit contractual disputes with air carriers established in the EU to alternative dispute resolution bodies ( ADR) established under the ADR Directive. If the ticket was purchased online, passengers can also submit such disputes at the online dispute resolution (ODR) platform, established under the ODR regulation, which can be accessed via the following link: http:\/\/ec.europa.eu\/odr<\/a> . In cases where air carriers are not required under national law to participate in procedures before ADR entities, it is desirable that they voluntarily undertake to participate in procedures affecting them and to inform their customers. <\/span><\/p>\n [\/et_pb_text][et_pb_button button_text=”USEFUL NUMBERS.” _builder_version=”4.14.3″ _module_preset=”default” button_url=”cuneoairport.com\/numeri-utili\/” hover_enabled=”0″ sticky_enabled=”0″ custom_margin=”46px|||||”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" what to do in case ofOverbooking, Cancellations, Delays and other complaints The EC Regulation n. 261\/2004 is the regulation that governs all the rules protecting the traveler in the case of denied boarding on a plane for “overbooking” or overbooking (excess bookings compared to seats available on the plane), cancellation you hate prolonged flight delay […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-4085","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cuneoairport.com\/en\/wp-json\/wp\/v2\/pages\/4085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cuneoairport.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cuneoairport.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cuneoairport.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/cuneoairport.com\/en\/wp-json\/wp\/v2\/comments?post=4085"}],"version-history":[{"count":0,"href":"https:\/\/cuneoairport.com\/en\/wp-json\/wp\/v2\/pages\/4085\/revisions"}],"wp:attachment":[{"href":"https:\/\/cuneoairport.com\/en\/wp-json\/wp\/v2\/media?parent=4085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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